TRAVEL INFORMATION: COVID-19 (updated 27 March 2020)

TRAVEL INFORMATION - CROATIA: COVID-19

The global coronavirus pandemic represents a great challenge for the entire world. However, we are continuing to do everything we can to make sure you enjoy a safe and carefree stay, and we look forward to welcoming you in all our destinations along the Adriatic coast.

All our employees in hotels, resorts and camping resorts have been vaccinated against COVID-19 or are regularly tested, so you can be sure of a safe welcome. We are offering the organisation of RAT (rapid antigen) and PCR testing and health care in your hotel, resort or camping resort.

The safety and health of all our guests, employees, partners and fellow citizens remain our priority. All our camping resorts have implemented the V-Health&Safety programme of health measures, safety and cleanliness. 

TRAVEL INFORMATIONV-CARE GUARANTEEV-HEALTH&SAFETY BOOKING POLICY

TRAVEL INFORMATION

For easier and faster border crossing, we recommend submitting your data in advance via the website entercroatia.mup.hr. In this way you can avoid additional delays at the border crossing as the border police will have your data in the system. Transit through Austria, Italy and Slovenia towards Croatia is proceeding as normal.
Travellers who have registered on entercroatia.mup.hr. website will receive on their email address a confirmation of receipt and all the necessary information related to the instructions and recommendations of the Croatian Institute of Public Health.
Travellers who have not submitted their data in advance via this application will be able to do so at the border crossing when entering the Republic of Croatia.
On the Re-open EU European Commission website you can check, in real time, information on travel within the European Union, the situation at the borders, and all available transport and tourism services in EU member states.

Entering the Republic of Croatia

All COVID restrictions on entering the country have been lifted and it is no longer necessary to present an EU Digital COVID Certificate. Entry conditions are the same for all persons, same as they were before the coronavirus pandemic.

Guests returning to their home countries

GERMANY

Latest measures from: 1/6/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

AUSTRIA

Latest measures from: 16/5/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

ITALY

Latest measures from: 1/6/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

SLOVENIA

Latest measures from: 21/2/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

HUNGARY

Latest measures from: 18/3/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

POLAND

Latest measures from: 29/3/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

CZECH REPUBLIC

Latest measures from: 23/3/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

SLOVAKIA

Latest measures from: 11/4/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

UNITED KINGDOM

Latest measures from: 18/3/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

THE NETHERLANDS

Latest measures from: 5/5/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

SWITZEWRLAND

Latest measures from: 21/2/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

FRANCE

Latest measures from: 1/8/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

SERBIA

Latest measures from: 20/9/2021
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

USA

Latest measures from: 14/6/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

V-CARE GUARANTEE

The V-care guarantee is part of the V-Health&Safety programme providing all necessary health care services during your stay (also in the case of COVID-19).

ORGANISATION OF RAT (ANTIGEN) AND PCR TESTING

We offer the service of RAT (rapid antigen) testing in your hotel or camping resort at prices from €10 - €20 as well as PCR testing at prices from €50 – €120.

ORGANISATION OF HEALTH SERVICES

Online consultations with a doctor (24/7), healthcare services in your hotel or camping resort or at a healthcare facility.
Available health facilities

EXTENDED STAY AND RETURN JOURNEY

We cover the costs of an extended stay if guests become infected by COVID-19 and the costs of public transport for the return journey.

VALAMAR EMPLOYEES VACCINATED OR REGULARLY TESTED

All our employees in hotels, resorts and camping resorts have a COVID-19 vaccination or recovery certificate or are regularly tested.


With every booking* made directly through valamar.com or the Valamar reservation centre, each guest receives a V-Care guarantee included in the price of the reservation. The V-Care guarantee applies to all persons included in the reservation and is valid from the moment of check-in at any one of our hotels, resorts or camping resorts.

*It also applies to existing reservations, regardless of when they were made.

Important! To be eligible for free health care services in public health facilities during the stay in our destinations, the guest must have a valid European Health Insurance Card.

Organisation of PCR and RAT (antigen) tests

  • Organisation of RAT (rapid antigen) testing in your hotel, resort or camping resort. The price of the test is €10 - €20 per person.*
  • Organisation of PCR testing in your hotel, resort or camping resort. The price of the test is from €50 - €120 per person.*
  • It is possible to book a test in advance through our Valamar reservation centre (before your arrival, or during your stay) by registering at the reception or by contacting our V-Health&Safety Manager by 12:00 (noon) on the working day before the desired test date - except on Sundays, when tests are not performed. For a test on Monday, you need to make an appointment on Saturday by 12:00 (noon).
  • Test results will be delivered to your email address within 24 hours for the PCR and 2 hours for the RAT (rapid antigen) test. Due to increasing demand, you may experience delays in the delivery of results.
  • Test results can be in the Croatian or English language. If you are travelling by plane, a negative test result in the English language is required when boarding the plane.

    * The cost of testing depends on the destination.

Find out more


V-HEALTH&SAFETY
Our commitment to the safety of our guests and employees

All Valamar properties have implemented the V-Health&Safety programme, which is in line with safety standards in Croatia and with the recommendations of international health organisations with regard to Covid-19.

Valamar offers all the prerequisites for a carefree and relaxed holiday in the 2022 season:

  • V-HEALTH&SAFETY PROGRAMME guarantees high health, safety and environmental standards as well as improved cleaning protocols.
  • THE V-HEALTH&SAFETY MANAGER is available 24/7 throughout the stay and provides guest support in case of the need for health care.
  • CLEANSPACE - this label guarantees that high-touch surfaces in your room have been thoroughly cleaned and disinfected and confirms that nobody else has entered your accommodation unit prior to your arrival. In order to ensure complete privacy, we also offer the possibility of cancelling the accommodation unit cleaning service during your stay.
  • ONLINE RECEPTION offers simple and easy check-in via our website or the MyValamar mobile app from the comfort of your home.

Find out more


BOOKING POLICY
Book the best accommodation with Valamar – without risk!

  • In 2022, you can cancel your reservation free of charge up to 7 days before your arrival date in accordance with the standard rate 
  • There is a €50 predefined deposit for pitches (or €100 for premium and luxury pitches) which is charged within 7 days of booking. In case of cancellation of reservations, the amount transferred as a deposit will not be refunded.

We kindly ask our guests who have booked their stay via online travel agencies (or other partners that offer our accommodation properties and services) to contact them for information about options to change their arrival date or cancel their booking.

For all enquiries regarding existing or future reservations, feel free to contact our Valamar reservation centre by calling +385 52 465 000 or by email: reservations@valamar.com
Find out more

Contact the Valamar reservation centre: reservations@valamar.com


 

Frequently Asked Questions

How can I change or cancel the reservation that I made on the Valamar website?

In 2022, you can cancel your reservation free of charge up to 7 days before arrival (depending on the brand and arrival date) in accordance with the standard rate (also applies to early booking rate reservations for 2022).

For more information, contact us on reservations@valamar.com or +385 52 465 000.

How can I change or cancel my reservation for a stay in a Valamar property that I made through Booking, Expedia or some other travel agency?

Please contact the agency or service provider you made your reservation with to learn more about options to change your arrival date or cancel your reservation.

What is the deadline for changing my reservation?

The reservation can be modified in accordance with the applicable price list.

For more information, contact us on reservations@valamar.com or +385 52 465 000.

What coronavirus protection measures are in force in Croatia?

Due to the effective protection measures in Croatia, the situation in our destinations is fortunately fully under control.
All information about protection measures and news regarding the Covid-19 epidemic in Croatia is available at our web page Updateinfo.

Which COVID-19 tests and certificates are recognised when entering Croatia?

To enter Croatia, it is not necessary to present COVID-19 tests.

What coronavirus protection measures have you taken in your hotels and campsites?

Our hotels and campsites have always been held to the highest standards of hygiene and cleanliness.

We have put plexiglass at all staff contact points (front desk, integrals, etc.), while contact surfaces are being disinfected at all times. We have implemented special standards at swimming pools, where, in addition to disinfection, we sample water, while meeting the highest legally required standards.

The clean space programme applies to all accommodation units, which are entered according to your preferences and needs.

All food is sampled, while the linen and dishes are washed at high temperatures in accordance with certificates and the highest standards at the global level.

What is required upon arrival at the hotel, resort or camping resort?

When entering our hotels, resorts or camping resorts, it is not necessary to present a negative COVID-19 test. You are required to present your booking confirmation and your ID card or passport.

Do you have an emergency medical service in case of coronavirus symptoms?

The V care guarantee is Valamar’s healthcare package providing healthcare service and assistance to our guests 24/7. You also have a V-Health&Safety manager at your service who will provide all necessary healthcare services, such as online medical consultations, visits to medical facilities or Covid-19 testing appointments. Find out more at https://www.camping-adriatic.com/v-care-guarantee

What can we expect on your beaches?

All sets are disinfected after being used by each guest and we have also introduced numerous other highest safety standards as part of our improved V-Health&Safety programme. More information about this programme is available at the following link https://www.camping-adriatic.com/health-safety

What options do we have for checking in and checking out?

We have simplified our check-in procedure so you can check in online or use our safe protocols at the Front desk. You can also check in by yourself with your mobile phone via the MyValamar mobile app, on our website www.valamar.com, or at our interactive kiosk (available in some accommodation facilities) upon arrival at the facility. If you prefer to check in and out without using technology, we offer the regular procedure with precautions such as a minimum distance between guests.

Will wearing face masks be mandatory in certain parts of the campsite?

Current regulations of the Croatian Institute of Public Health do not require the wearing of masks. As part of our improved V-Health&Safety policy, we have ensured a comprehensive approach to a safe and carefree holiday. Further details are available at the following link https://www.camping-adriatic.com/health-safety

How will children’s entertainment programmes and children’s pools be organised?

Valamar follows the recommendations of international, European and national health organisations concerning kindergartens and applies them to all Maro amenities for children while implementing the highest hygiene standards.

Will additional campsite amenities (sports playgrounds, cinema and similar) be available?

Various campsite amenities will be available for use while adhering to the necessary preventive measures. You can learn more about our V-Health&Safety programme at https://www.camping-adriatic.com/health-safety

Can we get breakfast in our room?

Guests can order room service breakfast: information about this service is available at the Front desk of the facility. (Room service is not available in Sunny Hotels & Resorts.)

How can I contact you?

Contact the Valamar reservation centre by calling +385 52 465 000 or at reservations@valamar.com.